Ortigas Center Jobs
Ambergris Solutions Inc. Jobs
Customer Service Associate
Essential Functions
- Associate will have to resolve situations, provide information, trace or execute requests as needed by customer or as directed by supervisor.
- Will process telephone transactions (inbound), e-mail correspondence, chat sessions, fax or written correspondence related to customer inquiries.
- The ability to resolve potential sensitive situations or even complicated transactions will be necessary.
- May offer service and benefits to enhance customer loyalty and increase company/client revenue.
Requirements:
- BA or BS degree-holder from any reputable school or university
- Excellent command of the English Language in oral or written form
- Competent in MS-Office; with computer experience is a plus
- Willing to work in shifts including graveyard
- With basic typing skills
Inbound Sales Associate
Essential Functions
- Associate will process some/all telephone sales/up-selling transactions (inbound), e-mail correspondence, chat sessions, fax or written correspondence related to customer inquiries, or as directed by supervisor.
- The ability to resolve potential sensitive situations or even complicated transactions will be necessary.
- May offer service and benefits to enhance customer loyalty and increase company/client revenue.
Requirements:
- BA or BS degree-holder from any reputable school or university
- Excellent command of the English Language in oral or written form
- Competent in MS-Office; with computer experience is a plus
- Willing to work in shifts including graveyard
- With basic typing skills
Operations Manager
Essential Functions
- Ensures the profitability of the account/program by making certain that client KPIs, goals, and targets are met.
- Ensures that company-set ratios for staffing are maintained for smooth operations of the program, and that the manpower complement is sufficient for the forecasted call volume.
- Ensures that everyone within the program strictly abides by Company and Client policies and procedures.
- Recognizes and rewards top performers while carrying out disciplinary action/consequence management for non-performers.
Requirements:
- At least 1 year managerial experience in the call center industry
- BA or BS degree-holder from any reputable school or university
- Excellent command of the English Language in oral or written form
- Competent in MS-Office; with computer experience is a plus
- Willing to work in shifts including graveyard
- With basic typing skills
Outbound Sales Associate
Essential Functions
- Associate will process all outbound telephone sales/up-selling transactions, e-mail correspondence, chat sessions, fax or written correspondence related to customer inquiries, or as directed by supervisor.
- The ability to resolve potential sensitive situations or even complicated transactions will be necessary.
- May offer service and benefits to enhance customer loyalty and increase company/client revenue.
Requirements:
- Outbound call center experience (6 months or more)
- BA or BS degree-holder from any reputable school or university
- Excellent command of the English Language in oral or written form
- Competent in MS-Office; with computer experience is a plus
- Willing to work in shifts including graveyard
- With basic typing skills
Outbound Survey Associate
Essential Functions
- Associate will have handle outbound survey telephone transactions, trace/execute requests or do written correspondence related to sales, or as directed by supervisor.
- The ability to resolve potential sensitive situations or even complicated transactions will be necessary.
- May offer service and benefits to enhance customer loyalty and increase company/client revenue.
Requirements:
- Outbound call center experience (6 months or more)
- BA or BS degree-holder from any reputable school or university
- Excellent command of the English Language in oral or written form
- Competent in MS-Office; with computer experience is a plus
- Willing to work in shifts including graveyard
- With basic typing skills
Team Captain
Essential Functions
- Manages and oversees the activities of a team of CIAs and Sr. CIAs, ensuring that each individual perform at par with the standards set by the company and the client.
- Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained, or exceeded.
- Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the team’s performance. Performs administrative duties for the team (i.e. payroll templates).
- Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account, and the overall profitability of the company.
Requirements:
- At least 1 year supervisory experience in the call center industry
- BA or BS degree-holder from any reputable school or university
- Excellent command of the English Language in oral or written form
- Competent in MS-Office; with computer experience is a plus
- Willing to work in shifts including graveyard
- With basic typing skills
Technical Support Associate (Gaming)
Essential Functions
- Associate will have to resolve situations, provide information and technical assistance as needed by customer or as directed by supervisor regarding gaming consoles, PC and online games.
- Will process some/all telephone transactions (inbound), e-mail correspondence, chat sessions, fax or written correspondence related to customer inquiries.
- The ability to resolve potential sensitive situations or even complicated transactions will be necessary.
- May offer service and benefits to enhance customer loyalty and increase company/client revenue.
Requirements:
- I.T. background with technical aptitude.
- Familiar with gaming consoles, PC and online games.
- BA or BS degree-holder from any reputable school or university
- Excellent command of the English Language in oral or written form
- Willing to work in shifts including graveyard
- With basic typing skills
Technical Support Associate (Hardware)
Essential Functions
- Associate will have to resolve situations, provide information and technical assistance as needed by customer or as directed by supervisor regarding PC hardware issues.
- Will process some/all telephone transactions (inbound), e-mail correspondence, chat sessions, fax or written correspondence related to customer inquiries.
- The ability to resolve potential sensitive situations or even complicated transactions will be necessary.
- May offer service and benefits to enhance customer loyalty and increase company/client revenue.
Requirements:
- I.T. background with technical aptitude.
- BA or BS degree-holder from any reputable school or university
- Excellent command of the English Language in oral or written form
- Willing to work in shifts including graveyard
- With basic typing skills
Technical Support Associate (Safety)
Essential Functions
- Associate will have to resolve situations, provide information and technical assistance as needed by customer or as directed by supervisor regarding anti virus matters.
- Will process some/all telephone transactions (inbound), e-mail correspondence, chat sessions, fax or written correspondence related to customer inquiries.
- The ability to resolve potential sensitive situations or even complicated transactions will be necessary.
- May offer service and benefits to enhance customer loyalty and increase company/client revenue.
Requirements:
- I.T. background with technical aptitude.
- BA or BS degree-holder from any reputable school or university
- Excellent command of the English Language in oral or written form
- Willing to work in shifts including graveyard
- With basic typing skills
- Core Competencies includes: Pleasant attitude, customer focused, pleasant voice and shared values.