ePacific Global Contact Center Inc. - Site 1 Jobs

• Advertising Copywriters

  Requirements:

  • Must be a marketing/advertising/journalism graduate or any related fields
  • 2-5 years work experience (non-managerial)

  Job description:

  • The advertising copywriter will work in a creative partnership with the marketing and web development teams to conceive, develop and produce effective advertisements.
  • The advertising copywriter will be in charge of the verbal and or written aspect of any marketing materials. This involves writing 'copy', ie coming up with original catchphrases, slogans, messages and straplines. It also includes writing all the wording in any type of advertising, such as:
    • advertorials
    • posters
    • banner ads
    • leaflets
    • brochures
    • promotions
    • taglines
    • tri-media
  • The advertising copywriter will also be involved in drafting correspondence, business proposals, business plans, concept papers and business processes together with the Marketing Director. They also work with web designers/developers and printers.

  Typical work activities:

  • Conceptualization and development of promos, product bundling and presentation
  • Conceptualization and development of marketing programs to help the sales campaign increase their sales
  • Meeting the campaign heads and managers to discuss requirements and product background;
  • Brainstorming ideas and concepts;
  • Working in a close-knit creative partnership with the marketing director and web development team to generate workable concepts and ideas;
  • Writing clear, persuasive, original copy;
  • Submitting ideas and discussing progress to the marketing director before making presentations to clients;
  • Amending, revising or redeveloping campaigns in response to feedback from the marketing director or clients;
  • Working on several campaigns at once, under pressure and to tight deadlines;
  • Proofreading copy to check spelling and grammar;
  • Overseeing campaigns through the production stage to completion and project implementations
  • Liaising with production companies, photographers, web designers and printers;
  • Keeping up to date with popular culture and trends;
  • Advising intending creatives and reviewing their portfolios ('books').
  • Conduct marketing research and study
  • Perform other tasks that may be assigned from time to time (multi tasking)

  Responsibilities:

  • Assist the Department Head in developing marketing/advertising promos, taglines, promotional / campaign copy and product pages for all marketing and advertising related programs / projects.]
  • Responsible in writing a wide range of copy including, but not limited to, advertisements, brochures, direct mail, annual reports, press releases, articles, sales letters and other related material to promote sale of goods and services for our clients in a variety of industries.
  • Should have the ability to produce quality work within tight timelines paying attention to detail and strong organizational skills to manage multiple projects of the Marketing Department.
  • Prepares related reports that may be required by the Marketing Head with quality and in quick time frame. Attend client meetings as needed and contribute to brainstorming and concept sessions

• Call Center Agents (CCA)

  Job Description:
  Outbound telemarketing of our clients' products and services. Some campaigns require specific skills or a technical orientation.

  Requirements:

  • Must be a true extrovert (i.e. assertive, gregarious, congenial, and confident).
  • Must have the ability to persuade, motivate, convince, and influence people.
  • Must be resilient, persevering, and patient.
  • Must have high tolerance for rejection, frustration, and stress.
  • Must be motivated, goal- or result-oriented, and ambitious.
  • Must be resourceful, creative, and savvy
  • Willing to work in the Ortigas, Pasig area
  • Willing to work at night (graveyard shift) if required
  • Must be expressive, fluent, and articulate in both English and Filipino
  • Must be able to deal with diverse personalities and situations
  • Must be computer literate and internet savvy (must pass a skill test)

  Candidates have an advantage if they have:

  • Telemarketing (local or international) experience
  • Previous selling (retail, multi-level, networking, door-to-door, or field) experience
  • Attended training (formal or informal) in Selling, Sales, Selling Skills, Handling Objections, Cross-selling, Consultative Selling, etc.

• CSR - Collections Officers

  Requirements:

  • Male/Female
  • 20-30 years old
  • College Graduate OR College level but with collections/call center experience
  • Preferably with collections background.
  • Good communication skills.
  • Well-versed in microsoft office.
  • Can work on a graveyard shift

• CSR – Account Officers

  Requirements:

  • Male/Female
  • 20-30 years old
  • College Graduate of any four-year course
  • Preferably with at least one (1) year experience in a call center as a customer service representative providing after sales and technical support
  • Familiarity with HTML, XML and other coding languages, Internet-savvy
  • Familiarity on designing, creating and managing internet sites
  • Fluency in English both in oral and written communication, including good voice quality, grammar and articulation, is a MUST
  • Above average proficiency in Microsoft Office applications: Word, Excel is required
  • Has good customer service skills, able to work with various client personality
  • Positive, enthusiastic, patient, self-motivated, mature and professional
  • Can work under pressure; able to multitask and pays keen attention to details
  • Exhibits flexibility to different scheduling needs and is a team player

• CSR – Billing Officer

  Requirements:

  • Male/Female
  • 20-30 years old
  • College Graduate of any four-year course
  • Preferably with at least one (1) year experience in a call center as a customer service representative/collections officer providing after-sale billing assistance and payment collections
  • Fluent in English both in oral and written communication, including good voice quality, grammar and articulation
  • Proficient in Microsoft Office applications: Word, Excel
  • Has good customer service skills, able to work with various client personality
  • Positive, enthusiastic, patient, self-motivated, mature and professional
  • Can work under pressure; able to multitask, pays keen attention to details and with excellent organizational skills

• HR Assistant

  Requirements:

  • Male/Female
  • 22 years old
  • College graduate preferably related to Human Resources
  • 1-2 years experience in HR practice particularly related to Payroll / Attendance processing
  • Experience in Human Resources preferred, specifically payroll and benefits administration
  • Strong personal computer skills
  • Excellent communication skills, ability to work effectively with both employees and managers. Able to convey a positive and professional image to employees and external contacts.
  • Ability to uphold company policy, procedure and culture through relations with internal and external contacts.
  • Ability to maintain the highly confidential nature of human resources work.
  • Strong organizational skills and detail-oriented.
  • High energy and initiative a must.
  • With good organizational skills
  • Can work with minimum supervision

  Responsibilities:

  • Assists HR Supervisor in the preparation of monthly payroll / attendance reports and ensures timely submission of salary.
  • Ensures confidentiality of payroll records.
  • Maintains and updates HR Monitoring system and generates reports whenever necessary.
  • Reconciles attendance discrepancies prior to payroll submission.
  • Provides HR support for employees in the areas of payroll / compensation and calculation and record keeping systems.
  • Process and updates HR system of employee data and status changes for new hires, promotions, transfers and demotions.
  • Monitors, analyzes and evaluates system utilization to ensure appropriate and efficient use of HR System; audits system entries and takes remedial action as deemed appropriate.
  • Maintains various payroll records such as attendance sheets; makes required adjustments through established procedure.
  • Prepares salary and wage payroll including deductions and accruals
  • Monitors the account distribution of salary and wage payments including correcting prior distributions
  • Balances or reconciles assigned payroll records, resolves and adjust discrepancies; analyzes reports to identify and locate sources of error.
  • Gathers and analyzes payroll data; makes recommendations and prepares various payroll reports to be submitted to the Supervisor.
  • Makes and checks calculations, post figures and enters data on appropriate payroll documents and / or enters data in HR system.
  • Interprets, explains and recommends changes to rules and regulations as they relate to payroll
  • Posts and corrects items improperly coded; prepares and sends forms to correct the computer entry.
  • Answers background investigations, character reference and supplies accurate information and ensures confidentiality.
  • Perform other administrative functions of HR department such as filing, sorting, photocopying, sending fax, field work as necessary and required of the job such as seminars, business and official errands.
  • Performs other related duties as assigned.

• HR – IS Analyst (Project-based)

  Requirements:

  • Male/Female
  • 22 years old
  • College graduate preferably related to Human Resource, Computer Science, Information Technology and other related fields
  • At least 6 months experience / exposure to HRIS
  • Knowledgeable in SQL Server 2000, Visual Basic 6.0 and Crystal Report 8.0 or higher.
  • Experience in Human Resources preferred, specifically payroll and benefits.

  Responsibilities:

  • Analyzes disposition and configuration of new and existing hardware and/or software systems; routinely ensures that all users have current, standardized software, and all appropriate upgrades.
  • Researches and evaluates existing and emerging hardware and software requirements; develops recommendations and proposes budget requests to enhance or replace existing hardware/ software.
  • Monitors and analyzes, and evaluates system utilization to ensure appropriate and efficient use of applications; audit system entries and takes remedial actions as deemed appropriate.
  • Analyzes needs and develops and delivers individual and/or group training to users to ensure optimal and efficient utilization within the workplace of new and existing technology and software applications.
  • Prepares documents standard operating procedures and protocols pertaining to the use of human resources applications.
  • Oversees centralized source data operations for the organization, supervises, trains and provides backup support to source data station support staff.
  • Provides technical consultation, problem resolution, and support in the design and development of specialized human resources queries and reports, using existing database and/or spreadsheet applications.
  • Develops and coordinates the management of specialized databases for internal monitoring, tracking and evaluation purposes.
  • Oversees, monitors, and coordinates network access and data security procedures for the unit.
  • Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems participate in professional development activities as appropriate.
  • Performs other job-related duties and functions as may be designed.
    

• Junior Auditor

  Requirements:

  • Not over 30 years old
  • Graduate of Accounting, CPA, at least 1 year experience in auditing
  • Should be flexible, analytical and being detail oriented is a must
  • Knowledgeable in any auditing software is an advantage

  Responsibilities:

  • Perform financial and operations audit.
  • Lead the audit personnel on group audit.
  • Prepare audit reports on completed assignments.
  • Review reasonableness of financial records.
  • Review process flow audited.
  • Discuss results and findings to personnel concerned.
  • Prepare audit programs/procedures whenever necessary.
  • Perform other functions assigned.

• Marketing Manager

  Requirements:

  • Female/ Male
  • 26-35 years old
  • College Graduate – Bachelor’s degree in Marketing, Advertising, or Communication Arts
  • At least 3 years of experience in MARKETING in consumer package goods, food service, or chain business and retail merchandise
  • Has the ability to think creatively and to sell MARKETING ideas are essential
  • Self-starter
  • Excellent communication skills
  • Strong interpersonal skills
  • High energy and highly-motivated
  • Results-oriented
  • Strong work ethic
  • Strong computer skills
  • Demonstrated ability to analyze data and draw conclusions
  • Open to changes

  Responsibilities:

  • Working with accounts to grow SALES through custom MARKETING programs
  • Estimates the demand for products and services offered by the company and its competitors
  • Develops pricing strategy to help firms maximize profits and market share while ensuring that the firm’s customers are satisfied
  • In collaboration with sales and other managers, monitor trends that indicate the need for new products and services, and oversees product development
  • Promotes the accounts products and services and to attract potential users

• Programmer/Analyst Programmer

  Requirements:

  • Male/Female
  • 20-27 years old
  • BS Degree in Computer Science
  • Proficient in Visual Basic 6, ASP Programming
  • With at least 1 year solid/actual programming experience
  • Has Working knowledge in .Net
  • Strong analysis and problem solving skills

  Responsibilities:

  1. PROGRAM DEVELOPMENT
     1. Reviews program specifications with Project Leader to clarify undefined / vague areas.
     2. Codes and debugs programs from formal program specifications, data descriptions and flowcharts.
     3. Debugs the programs to ensure that it is syntax-free.
     4. Tests program parameters to ensure that programs accepts the full range of allowable input values, accounts for all input combinations, and responds to all erroneous inputs.
     5. Conducts walk-throughs with Project Leader to ensure that all program specifications are met and the programs are working properly.
     6. Updates program specifications, data descriptions and flowcharts.
        
  2. SYSTEMS DESIGN INSTALLATION
     1. Reviews existing program listings and documentation to determine changes and corrections to be made.
     2. Revises code, which includes the review of coding formats, access on records, maintenance of temporary working areas, control of interactive processing, and logical sequencing of statements.
     3. Coordinates with Project Leader to ensure that all programs are working properly.

• Recruitment Assistant (For Strategic Sourcing)

  Requirements:

  • Male/Female
  • Preferably Psychology Graduate
  • At least 6 months relevant experience handling volume recruitment
    (fresh gradruates are welcome to apply)
  • Excellent oral and written communication skills;
  • Excellent interpersonal skills, able to maintain effective interaction across all levels of the organization;
  • Experience in telemarketing/sales is an advantage.
  • Knowledgeable in Microsoft Power Point and Excel

  Responsibilities:

  • Assist the Recruitment in the following recruitment activities such as monitoring of number of respondents to job openings and setting-up of interview schedules of applicants.
  • Distributes job applications; provide information; answer questions or otherwise assists individuals in completing applications.
  • Conducts screening interviews of applicants, as needed or upon instruction of the HR Supervisor.
  • Issues out pre-employment requirements of all new trainees and employees. Prepares related reports that may be required by the Recruitment Officer.
  • Ensures that all requirements be delivered on time (e.g. number of trainees for each campaign per week).
  • Source candidates for volume recruitment (for call center needs)
  • Attends to other duties that may be assigned time to time.

• Spanish Speaking Agents

  Requirements:

  • Must have the ability to persuade, motivate, convince, and influence people
  • Must be resilient, persevering,  patient, and must have high tolerance for rejection, frustration, and stress
  • Must possess good English oral and written communication skills
  • Must possess good SPANISH oral and written communication skills
  • Must understand and be willing to meet the demands of an inbound/ outbound agent
  • Knowledgeable of standard MS Office software (Word, Excel, Outlook)
  • Must be flexible, proactive, self-driven & independent
  • Experience in sales, telemarketing or as an inbound/ outbound call center agent is an advantage (but not required)
  • Willing to work in shifting schedules
  • At least 18 years of age

• Systems/ Network Engineer

  Requirements:

  • Graduate of Computer Engineering, ECE, or Computer Science
  • At least 1 year experience on hardware and software installation and maintenance
  • Knowledgeable in the installation, troubleshooting and maintenance of the following operating systems: Windows 9xm XP, 2000 Professional; Windows 2000 Server/ Advanced Server, Linux, MS Exchange Server
  • Experienced in installation and implementation of a LAN/ WAN system.
  • Willing to go on shifting schedule.
  • Willing to travel.
  • With good oral and written English communication skill.
    

  Responsibilities:

  • Responsible for periodic and corrective maintenance of computer hardware and related systems (i.e. OS, e-mail, network, software suites.)
  • Install and configure computer hardware and related systems according to specification and standards.
  • Makes technical recommendations on computer hardware and related systems requirements.
  • Assist in installation of network systems together with the Senior Systems Engineer. Submit service report on every after maintenance service rendered.
  • Provide auditing feedback and statistical information regarding computer systems regarding computer systems, facilities and users as a basis of improvement. Responsible for Hardware and Software testing.
  • Carry out jobs and assignments as requested by Superiors.
  • Managing and maintaining of WAN and LAN.

• Team Leaders / Closers

  Requirements:

  • 1-2 years experience in inbound or outbound operations.
  • Strong leaders who are analytical, can coach, train and drive people.
  • Bachelors degree preferably in Mass Communications or Marketing.

• Web Copywriters / SEO Specialists

  Requirements:

  • Male/ Female
  • Bachelor’s degree in Communications, Journalism, Marketing or relevant field.
  • Experience as a business and/or creative copywriter.
  • Ability to write persuasive headlines, captions, page descriptions, and marketing text.
  • Experience writing keyword rich content for websites.
  • Demonstrated experience in HTML.
  • General solid research skills, ability to research technical material and strong oral communications
  • Excellent editorial skills.
  • Ability to work both independently and as a team player.
  • Ability to manage a heavy workload and prioritize multiple projects.
  • Must demonstrate extreme attention to detail in prior written works.
  • Ability to work under deadline
  • Proficiency in all MS Office PC programs

• Web Developer

  Requirements (For Web Development):

  • Male/ Female
  • Candidate must possess at least a Bachelor's/College Degree in Computer Science or any related field.
  • Must be proficient in HTML, DHTML. CSS, Javascript, ASP, PHP. MSSQL and MYSQL.
  • Must be knowledgeable in using Dreamweaver, Photoshop.
  • Knowledge in Database design is a plus.

  Requirements (For SEO):

  • College degree holder of any of the ff: courses:
  • Computer Science, MIS, IT
  • Experience in developing dynamic web applications various technologies is a must.
  • Must have Strong communication skill and attention to detail
  • Must have the ability to work with minimum supervision.
  • Amenable to graveyard shift schedules.
  • Expert knowledge in ASP and PHP is a must. Experience in other scripting languages is a plus.
  • Expert use of MSSQL and MySQL, HTML, DHTML, CSS and Javascript.
  • Experience in .Net technology & SEO/SEM is a plus.

  Responsibilities:

  • Responsible for assisting all projects of the Web Development Group, which is in turn responsible for the delivery of web-enabled solutions to customers.
  • Responsible in managing projects and tasks, provide assistance to designers, developers, and customers.
  • Provide technical assistance to all projects handled by the Web Development Group.
  • Work closely with business web developers to obtain system specifications and requirements.
  • Release timely reports on project status.
  • Constantly seek to improve and enhance technical skills.
  • Responsible to other related activities assigned to her from time to time.